Spa Policy/Booking Terms:
- Please be advised that appointments are subject to availability.
- If you have made a deposit, partial or full payment and the booking is cancelled – the payment can be taken as a gift voucher if the correct cancellation terms are met.
- Refunds have a R50 admin fee. (Gift Vouchers are valid for 3 years)
- You may cancel your booking by giving us written notice via email. In the event that the booking is cancelled, a reasonable cancellation charge will be levied as follows:
- 2 Days Prior to the date of the booking: 50% cancellation fee.
- 1 Day Prior to the date of the booking or on the day cancellation (no shows included): 100% cancellation fee.
- Please note that the Hotel is a separate entity. You will be subject to the Hotel's Terms & Conditions for all reservations booked by Fleur De Lis Spa on your behalf.
- Any meals ordered, which are not part of your treatment, must be settled directly with the hotel.
- Kindly note that bookings on weekends, public holidays, or peak seasons will require a deposit.
- All bookings which are longer than 2 hours, or bookings for 3 or more people, will require a deposit.
- Please note that late arrivals will be billed in full whilst reduced treatment time will apply.
For more information visit our: Terms & Conditions.
