Booking and Appointments can be made via telephone, Email, Whatsapp and Facebook. Email: sales@spadurban.co.za Whatsapp: 0646557989

Bookings should be made in advance to avoid disappointment as we might not have availability on the day. We do accept walk ins, subject to availability.

We have a menu from the hotel that we can provide clients with which will be at an additional cost should the client choose to order.

We unfortunately do no allow any food/drink to be brought in by our clients but the hotel does have an onsite bar and restaurant which you are allowed to order from.

It is not advisable to do that, however if the client does eat before they come in then we suggest that they start with the foot treatment if it is part of their package.

The client’s underwear remains on & we do provide disposable underwear if needed.

Preferably arrive 15 minutes before your appointment time or right on time.

Deposits are required for all group bookings/ large booking, special days, weekends or overnight packages.

2 to 3 years old - At the Spa people come to relax, noise levels need to be at the minimum, so an appropriate age would be an age that understands the importance of being silent at the Spa and abiding by the rules of the Spa.

We provide clients with the necessary stuff such as; gowns, slippers and towels. If a client wants to bring their own that is also allowed.

We do not offer any child care and kids are not allowed in the waiting area.

Clients can select any package and change the massage to a pregnancy massage at no additional cost. During pregnancy it’s advisable not to have hot stones, a spa bath, Paraffin and a long facial steaming.

Payment are done via eft, cash, card, online or Spa voucher.

Swedish massage and deep tissue massage are two popular forms of massage. Swedish massage uses long strokes and light-to-firm pressure to provide gentle relaxation. Deep tissue massage is a more forceful technique that releases tension deep in the muscles and connective tissues

We allow 1 change per package, provided it’s the same cost and timing as the original treatment, provided these changes are made in advance and are subject to availability.

Check in is at 14.00pm Check out is at 11.00am

Yes we do, but notice must be given to the spa in order to make use of shower facilities.

Yes. The Ticket station is at the Hotel entrance.

The Spa Fairy-tale which is 5 HOURS. Clients can also tailor make a package to suit them.

30 Min - back, neck , shoulder massage or foot massage/ head massage

Certain packages are only valid at the Royal Hotel only.

7.30pm for a 2 hour package.

8am is the earliest.

Yes, we have a tea station, we offer tea and coffee.

No, you can bring anyone along for a couples package. A ‘couple’ refers to two people.

Unfortunately you cannot. Your treatment sequence is designed to ensure the best spa experience for you and other Spa guest.

To reach the points tier, you need to spend the difference to unlock the tier. Once you reach the required points, the coupon will be available to use. For example, if you're short by 100 points, you can purchase any treatment or product worth R100 or more. This will unlock the loyalty coupon, which can then be redeemed. We cannot claim the coupon unless it has been unlocked. So yes you can, first pay the difference, wait for the system to sync and once the coupon is unlocked we can claim it.

We allow one change within the same cost and duration of the package. However, massages require significant energy and are part of higher-value packages.

Solution: A 2-hour body massage can be accommodated at a price of R1050 per couple for 2 hours.

Swaps must stay within the same cost and time, so this exchange isn’t possible.

Solution: However, you can add a paraffin dip for just R50. If you're a loyalty member, you can even use your SpaBacks (cashback) to pay for this add-on!

Midweek packages are considered off-peak, while weekends are peak times that are essential for us to cover costs. We offer discounts on weekdays to promote the less busy days. Weekends are typically busier.

Solution: We’re open until 9 pm, so you can still take advantage of midweek package pricing by coming in after work!

The Revitalize treatment is a midweek promotion priced at R1590, where you pay 50% less, making it R795. The spa deal, on the other hand, is R799 for 2 hours. The Revitalize treatment is 2 hours and 30 minutes, while the spa deal is for 2 hours. Solution: You can book the Revitalize treatment midweek and enjoy the spa deal for weekends!

Yes, you can split your voucher. However, it will only be available Monday to Thursday and excludes peak seasons, long weekends, and public holidays. For a couples package, the spa room is set up once, which incurs a room cost. If you’re splitting it into two visits, there will be two room costs, and unfortunately, we can't offer this during peak times.

Similar to our other policies, holidays and weekends are considered peak times that are essential for us to cover operational costs. As a result, the balance of a package can only be used during off-peak times, such as midweek.

Solution: You can book a package for the weekend and use the balance as an add-on to enhance your experience!

The Royal Hotel is a 3-star property, which allows us to offer discounts at these locations. On the other hand, the Umhlanga and Musgrave branches are located in 4-star hotels, where operational costs are higher, making it difficult to offer the same specials.

Solution: You can book one of our deals at Royal, as they offer more cost-effective packages. Alternatively, we can check for the most affordable option at Umhlanga. Please note that cheaper options will be valid during the week and in the mornings.

The pensioner discount is meant to help pensioners save. In the past, it was sometimes misused by non-pensioners, so we’ve set clear rules.

Solution:

• If both people in the couple are pensioners, the package will be 25% off the total price.
  Example: A couples' package costs R1000. Both are pensioners, so the total is R750 (25% off).
• If only one person is a pensioner, the price will be split in half. The pensioner will get 25% off their half, and the non-pensioner will pay the full amount for their half.
  Example: A couples' package costs R1000. Each person pays R500. The pensioner pays R375 (25% off R500), and the non-pensioner pays R500.

This deal is already the lowest possible price, and there’s a minimum room cost we need to cover for each session, so splitting it into two visits is not possible.

Solution: If you’d like to split a package into two visits, consider booking one of our higher-priced packages, which allows for splitting while covering the room cost.

Single bookings are discounted at 30% because there is a minimum room cost we need to cover. For couples, the cost is divided between two people in one room, making it more cost-effective. However, for a single person, the full room cost still needs to be covered, which is why the discount is lower.

Even though all branches are under the same umbrella, each one operates differently based on its individual operating costs, which is why the packages may vary between locations.

Yes, it’s necessary to fill out the form for both individuals in order to ensure we provide the best possible treatment for each person.

No, the two people can be anyone, even friends, as long as the treatment can be done in one treatment room.

Yes, they have two options:

1. Pay for the treatment now, and it will be saved on their profile. Even though no voucher card will be issued, it will still be considered a voucher.
2. Book for a later date and pay now.

Yes, you can drop off the gift beforehand, and we’ll make sure it’s placed in the room for you.

Yes, you can swap the cake for a 15-minute foot massage.

Yes, if the branch has one available, it can be requested. However, please note that the room may feel smaller and more cramped with the divider in place. Solution: If you prefer more space, you can pay extra to have two separate rooms.

Yes ,We do offer the option of a single person booking a couples deal and coming in twice (Monday to Thursday, off-peak, excluding holidays and weekends), or a single person can pay 30% off for a couples' deal.

Peak season includes the hotel's high season, school holidays, long weekends, public holidays, and special days like Valentine's Day, Mother's Day, and Father's Day

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Due to the high discounted value and the commission paid to these companies, we can only honor these vouchers during the times listed on the vouchers, which are off-peak. They exclude long weekends, peak season, and public holidays.

Solution: You can book one of our regular deals and pay an additional fee of R200 to book this for weekend

No, we have a minimum room cost that needs to be covered. The price is lower when two people are in one room and share the room cost.

Solution:

1. You can request a divider to be placed in the center of the room, should the branch have one in stock.
2. Alternatively, if you prefer separate rooms, we can look at a cost-effective single package.
3. Or each person can book the couples deal they like, pay 70% of the couples' price for a single person, and have their own single room.
4. Choose a package that includes a pedicure and foot massage, so both can share one room—one person can start with the massage, and the other can begin with the pedi, then they can swap over.