Redeemability:
Gift vouchers are not valid during peak seasons, public holidays, or long weekends.
Vouchers can be redeemed at any branch, but certain treatments/packages are only available at specific branches and on specific days. Please contact us for details (e.g., midweek promotions are redeemable only midweek).
Please note: Weekends are considered peak times, and we recommend booking in advance to secure your spot.
Voucher Validity:
Standard vouchers are valid for 3 years from the date of purchase (excluding overnight/accommodation vouchers).
Overnight/accommodation vouchers are valid only at the advertised price and until the advertised end date. If the price increases after purchase, the voucher holder will need to pay the difference.
Pricing and Value:
Vouchers do not have a monetary value for treatments or packages. If prices increase, the holder must pay the difference.
Usage Rules:
Vouchers must be redeemed in one visit and cannot be split, transferred, or carried over.
A maximum of 4 vouchers can be booked at once.
Vouchers are not redeemable for cash.
Cancellations and Expiry:
Voucher bookings cancelled more than twice will result in the voucher been claimed as a cancellation fee.
Expired vouchers cannot be redeemed.
Other Important Notes:
Vouchers are the holder’s responsibility; lost vouchers cannot be replaced.
All bookings are subject to availability. Please contact us to secure your booking.
