Refund policy
General
Refunds are processed based on the terms and conditions of each specific service or package.
Service Dissatisfaction
If you are not satisfied with the service received, please contact us within 24 hours of your appointment. We will assess the situation and determine the appropriate course of action.
Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash.
Cancellations
If you cancel your appointment more than 24 hours in advance, you may be eligible for a full refund. Cancellations made less than 24 hours before the appointment time may be subject to a cancellation fee.
Changes to Bookings
If you need to change the date or time of your booking, please contact us at least 24 hours in advance. Changes are subject to availability.
Refunds are processed based on the terms and conditions of each specific service or package.
Service Dissatisfaction
If you are not satisfied with the service received, please contact us within 24 hours of your appointment. We will assess the situation and determine the appropriate course of action.
Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash.
Cancellations
If you cancel your appointment more than 24 hours in advance, you may be eligible for a full refund. Cancellations made less than 24 hours before the appointment time may be subject to a cancellation fee.
Changes to Bookings
If you need to change the date or time of your booking, please contact us at least 24 hours in advance. Changes are subject to availability.
