Terms and Conditions

All Bookings and Enquiries are Subject to Terms & Conditions and Etiquette


Spa Policy/Booking Terms

  • Please be advised that appointments are subject to availability.
  • If you have made a deposit, partial or full payment and the booking is cancelled – the payment can be taken as a gift voucher if the correct cancellation terms are met. Refunds have a R50 admin fee. (Gift Vouchers are valid for 3 years)
  • You may cancel your booking by giving us written notice via email. In the event that the booking is cancelled, a reasonable cancellation charge will be levied as following:
    • 2 Days Prior to the date of the booking : 50% cancellation fee.
    • 1 Day Prior to the date of the booking or on the day cancellation (no shows included) : 100% cancellation Fee.
  • Please note that the Hotel is a separate entity. You will be subject to the Hotels Terms & Conditions for all Reservations booked by Fleur De Lis Spa on your behalf.
  • Any meals ordered, which is not part of your treatment, must be settled directly with the hotel.
  • Kindly note that bookings on weekends, public holidays or peak seasons will require a deposit.
  • All bookings which are longer than 2 hours, or booking for 3 or more people, will require a deposit.
  • Please note that late arrivals will be billed in full whilst reduced treatment time will apply.


Spa Etiquette

  • Please be punctual for your appointment and arrive early.
  • Please feel free to give your therapist feedback. Let her know if you have any special needs or disabilities so that your visit is comfortable.
  • Please keep in mind that you are in a professional spa environment and will receive the treatment/ spa service you booked for.
  • You may communicate your preferences during treatments so that adjustments can be made.
  • Please be considerate and ensure that your cell phone is not on so that you, and the other clients, can enjoy the peaceful experience.
  • Please do not leave children unattended for safety reasons.
  • Tips are optional.
  • Please do not bring food/ refreshments into the treatment area.


Terms & Conditions for Specials and/or Group Packages

  • All clients have to attend on the same day at the same time.
  • In the case of 3 people attending at once, clients will be treated in 1 or 2 rooms, whichever is available. If separate rooms are requested, the single person price and not a group price will apply.
  • A maximum of 9 people can booked in at once for any ‘Book for 3 & Pay for 2 Packages’.
  • Packages and prices can be changed by the spa without notice.
  • Sale items are always valid until stocks last.


Terms and Conditions for Gift Cards/Vouchers 

  • Please note that standard vouchers are valid for 3 years from the date of purchase (excludes overnight/accommodation vouchers).There is no rand value for treatments or packages on our vouchers. The voucher holder will therefore be responsible for any difference where our price for the respective treatment or package has increased. 
  • Please note that overnight/accommodation vouchers are valid at the price advertised, until the end date advertised. If you purchase a voucher and the price increases, you will be required to pay the difference. 
  • All Gift Vouchers can be redeemed at all Branches. However, Specific Treatments/Packages are only available at specific branches & specific days of the week. Please contact us directly for these treatments. 
  • Keep in mind that gift vouchers are not redeemable during peak seasons, public holidays or long weekends. 
  • Gift Vouchers are not redeemable for cash. 
  • Vouchers are the sole responsibility of the holder, we cannot replace misplaced vouchers. 
  • All bookings are subject to availability, the holder must please contact us to make a booking. 
  • Gift vouchers must be redeemed at one visit & may not be split, transferred or carried over. 
  • Please note that voucher bookings which have been cancelled more than twice will result in the voucher been invalid. 
  • Expired vouchers are not redeemable. 
  • Maximum 4 vouchers can be booked at once.
  • Peak Season Dates 2024: 
  • 20th March 24 to 8th April 24
  • 26th April 24 to 6th May 24
  • 10th to 16th May 24
  • 14th June to 9th July 24
  • 5th to 11th August 24
  • 20th Sep to 1st Oct 24
  • 13th Dec to 15th Jan 25


Loyalty Terms and Conditions-General

  • Kindly note that all benefits are valid only after your first visit.
  • Benefits are only awarded to profiles with valid email addresses.
  • Each coupon is on valid according to its specified terms.
  • Benefits are subject to change without prior notice from the spa.
  • Only one loyalty benefit to be redeemed per visit.


Loyalty Terms and Conditions- Spa Points

  • Loyalty coupons are valid Monday to Thursday, excludes peak seasons & public holidays.
  • All coupons are subject to availability.
  • Please note that coupon treatments cannot be altered or split.


Loyalty Terms and Conditions- Referral Benefit

  • Kindly note that referrals must be done via the referral link on the clients profile
  • The referred person must be a new customer with no existing profile or visits.
  • The complimentary 3000 points will be awarded after the referred person makes their first purchase at the spa.
  • Kindly note that this is automatic process and points cannot be added manually if a client does not follow the referral link.


Loyalty Terms and Conditions- Birthday Benefit

  • Birthday coupons are only awarded to active loyalty profiles.
  • In order to qualify for birthday coupons, you must log onto your profile on our website & fill in your birthday.
  • The Birthday coupon 25% Off Coupon is valid for 3 months upon receiving the coupon.
  • Please note that this coupon is valid for one use only.
  • Please note that this coupon is valid for only 1 or 2 people. When booking for 2, both to attend on the same day & time.
  • When you book for a single person; the 25% is deducted off the entire invoice, products included.
  • When you book for a couple; the 25% is deducted off 1 couple’s treatment & any add-on that the couple has.
  • Not applicable to group bookings.
  • Kindly note that accommodation and buffet packages are not included.
  • Valid 7 days a week.
  • Birthday coupons can be used to purchase a gift voucher but are subject to all standard birthday terms


Loyalty Terms and Conditions- Midweek Tuesday Benefit - 3 for 2

  • Valid for the promotion day only.
  • 3 for 2 is given on 2 pre selected packages ie pay for 2 people & bring in 3 people.
  • 3 People to be treated in 1 spa treatment room.
  • 3 for 2 on products- Excludes all Supplements 


Loyalty Terms and Conditions- Midweek Wednesday Benefit - 20% Off

  • Valid for the promotion day only.
  • Kindly note 20% OFF applies to pricelist items only, excludes packages and add ons.


Loyalty Terms and Conditions- Midweek Thursday Benefit -Spin to Win/Spin the Wheel

  • Valid for the promotion day only - if an appointment is moved the complimentary treatment does not apply anymore. .
  • Invoiced treatment and the complimentary treatment must be done on the same day. No complimentary treatments will be carried over to another visit.
  • Only valid when paying cash, card or EFT.
  • Spin the Wheel does not apply to voucher bookings.
  • Valid when booking Spa Packages only - excludes waxing.
  • Excludes Holidays and Peak Seasons.
  • Please note that this does not apply to daily or weekly specials which are already discounted or have Free add-ons.