Applicable to participating Fleur De Lis Spa branches.

1. General Loyalty Programme Terms & Conditions

• Our loyalty programme rewards you for enjoying qualifying spa treatments at participating branches.
• You earn 1 loyalty point for every R1 spent on qualifying spa treatments and services.
• Loyalty benefits become available after your first qualifying spa visit has been completed and fully paid.
• A valid email address is required to activate and access your loyalty benefits.
• Your loyalty points are linked to your personal spa loyalty profile and may be used at participating Fleur De Lis Spa, VHI Spa and Orchid Day Spa branches.
• Loyalty points have no cash value and cannot be transferred to another client, exchanged for cash or converted into account credit.
• Only one loyalty benefit may be redeemed per booking or visit.
• Loyalty rewards cannot be combined with other loyalty rewards, birthday coupons, promotional offers, specials or discounts.
• All loyalty benefits are subject to their individual terms, conditions, exclusions and availability.
• We reserve the right to amend or withdraw loyalty benefits and programme conditions without prior notice.

2. Earning Loyalty Points

• You earn 1 loyalty point for every R1 spent on qualifying spa treatments and services.
• Points are calculated on the final qualifying amount paid after discounts, credits and adjustments.
• Loyalty points are added to your profile once your spa visit or qualifying purchase has been completed and fully paid.
• Loyalty points are earned on the qualifying spa treatment portion of packages, including kiddies' party and bridal shower packages.
• No points are earned on meals, food, buffets, refreshments or hotel accommodation.
• No points are earned on complimentary treatments, gift voucher redemptions or refunded amounts.
• Gift voucher purchases may qualify for points, provided they meet the programme's qualifying purchase rules.
• If a qualifying purchase is refunded or reversed, the corresponding loyalty points will also be reversed.
• Loyalty points are awarded only once per qualifying transaction.
• Double-points promotions or additional points multipliers do not apply.
• You can view your available points balance and qualifying rewards through your loyalty profile.

3. Claiming Complimentary Spa Rewards

• Once you have earned enough loyalty points, the Claim Reward option will become available on your loyalty profile, and emailed to you.
• You can choose any complimentary treatment reward for which you have sufficient points.
• When you confirm your reward selection, the required points will be deducted immediately from your available balance.
• Any remaining loyalty points will stay on your profile for future use.
• Complimentary spa rewards are valid Monday to Thursday only.
• Public holidays, long weekends and designated peak seasons are excluded.
• All reward bookings are subject to participating branch, therapist, treatment room and appointment availability.
• Complimentary rewards cannot be transferred, split, substituted, exchanged for cash or converted into account credit.
• Only one complimentary reward may be redeemed per booking or visit.
• Complimentary rewards cannot be combined with other loyalty rewards, birthday coupons, promotional offers, specials or discounted packages.
• Any additional treatments, upgrades or add-ons are charged separately.
• No loyalty points are earned on the complimentary treatment itself. Points may be earned on qualifying additional treatments or upgrades that you pay for.
• All reward bookings are subject to our applicable booking and cancellation policy.

4. Complimentary 30-Minute Back, Neck & Shoulder Massage Reward: 4,000 Loyalty Points

• You need a minimum of 4,000 available loyalty points to claim this reward.
• 4,000 points will be deducted when you confirm your reward.
  
• Valid for one person only.
• Valid Monday to Thursday only.
• Excludes public holidays, long weekends and designated peak seasons.
• Subject to participating branch, therapist and appointment availability.
• This reward cannot be transferred, split, substituted or exchanged for cash.
• Cannot be combined with other loyalty rewards, promotional offers, specials or discounts.
• Additional treatments or upgrades will be charged separately.

5. Complimentary 60-Minute Full-Body Swedish Massage Reward: 6,500 Loyalty Points

• You need a minimum of 6,500 available loyalty points to claim this reward.
• 6,500 points will be deducted when you confirm your reward.
• Valid for one person only.
• Valid Monday to Thursday only.
• Excludes public holidays, long weekends and designated peak seasons.
• Subject to participating branch, therapist and appointment availability.
• This reward cannot be transferred, split, substituted or exchanged for cash.
• Cannot be combined with other loyalty rewards, promotional offers, specials or discounts.
• Additional treatments or upgrades will be charged separately.

6. Complimentary 60-Minute Couples Full-Body Swedish Massage Reward: 10,000 Loyalty Points

• You need a minimum of 10,000 available loyalty points to claim this reward.
• 10,000 points will be deducted when you confirm your reward.
• Enjoy a complimentary 60-minute Full-Body Swedish Massage for two people.
• Both guests must attend together at the same branch, on the same date and at the same appointment time.
• Both guests must enjoy their treatments together in the same couples treatment room.
• Valid Monday to Thursday only.
• Excludes public holidays, long weekends and designated peak seasons.
• Subject to participating branch, therapist and couples treatment room availability.
• This reward cannot be split into separate appointments or redeemed individually.
• Cannot be combined with other loyalty rewards, promotional offers, specials or discounts.
• Additional treatments or upgrades will be charged separately.

7. Complimentary Couples Swedish Massage & Foot Massage Reward: 15,000 Loyalty Points

• You need a minimum of 15,000 available loyalty points to claim this reward.
• 15,000 points will be deducted when you confirm your reward
• Both guests must attend together at the same branch, on the same date and at the same appointment time.
• Both guests must enjoy their treatments together in the same couples treatment room.
• Valid Monday to Thursday only.
• Excludes public holidays, long weekends and designated peak seasons.
• Subject to participating branch, therapist and couples treatment room availability.
• Treatments cannot be split into separate bookings, transferred, substituted or exchanged for cash.
• Cannot be combined with other loyalty rewards, promotional offers, specials or discounts.
• Additional treatments or upgrades will be charged separately.

8. Birthday Benefit – 25% Off

Celebrate your birthday with a special spa treat!

Enjoy 25% off a qualifying spa treatment or package with your valid birthday coupon.

• To qualify, you must have completed and fully paid for at least one qualifying spa visit or purchase.
• Your correct date of birth and a valid email address must be recorded on your loyalty profile before your birthday coupon is issued.
• Your birthday coupon will be automatically generated and emailed to you when you qualify.
• A birthday recorded on your profile does not automatically qualify you for the discount unless you have received a valid system-issued birthday coupon.
• Your birthday coupon is valid for three months from the date of issue.
• The coupon may be redeemed once only.
• Valid Monday to Sunday, excluding public holidays.
• Valid for one or two people only.
• Group bookings of three or more people are excluded.
• For two people, both guests must attend the same branch, on the same date and at the same appointment time.
• Both guests must enjoy their treatments together in the same couples treatment room.
• All bookings are subject to appointment and treatment room availability.
• The 25% discount applies to qualifying spa treatments and the qualifying spa treatment portion of packages only.
• Meals, food, buffets, refreshments and hotel accommodation are excluded from the discount.
• The birthday coupon cannot be combined with any other loyalty reward, special, promotion, discount or coupon.
• Birthday coupons are non-transferable and cannot be exchanged for cash or account credit.
• Birthday coupons cannot be issued retrospectively if the required profile information was missing or incorrect.
• Your valid birthday coupon must be verified when booking and redeeming your birthday benefit.

9. Loyalty Reward Cancellations & No-Shows

• All complimentary reward bookings are subject to our applicable spa booking and cancellation policy.
• If you cancel within the permitted cancellation period, your reward may be restored or reissued in accordance with the applicable cancellation policy.
• Late cancellations or failure to attend your appointment may result in your reward being forfeited, subject to the applicable cancellation policy.
• If we cancel your confirmed complimentary reward appointment, your reward or applicable loyalty points will be restored without penalty.
• Loyalty points and rewards cannot be manually restored, transferred or adjusted without authorised approval.
• All reward claims, cancellations and restorations are recorded against your loyalty profile.

10. Additional Loyalty Programme Conditions

• Loyalty benefits are available only at participating branches.
• Treatment and reward availability may vary between branches.
• All reward bookings are subject to the applicable public holiday, long weekend and peak-season restrictions.
• Your loyalty profile must contain accurate contact details, including a valid email address.
• Birthday benefits additionally require your correct date of birth.
• Loyalty rewards and coupons must be verified before redemption.
• We reserve the right to amend reward points requirements, qualifying treatments, participating branches and programme conditions.
• Loyalty benefits may be amended or withdrawn without prior notice.
• Each loyalty benefit remains subject to its individual terms, conditions, exclusions and availability.
• All spa visits and bookings remain subject to our general spa booking terms and conditions.