Terms and Conditions

All Bookings and Enquiries are Subject to Terms & Conditions and Etiquette

Spa Policy/Booking Terms

  • Please be advised that appointments are subject to availability.
  • If you have made a deposit, partial or full payment and the booking is cancelled – the payment can be taken as a gift voucher if the correct cancellation terms are met. Refunds have a R50 admin fee. (Gift Vouchers are valid for 3 years)
  • You may cancel your booking by giving us written notice via email. In the event that the booking is cancelled, a reasonable cancellation charge will be levied as following:
  • Please note that the Hotel is a separate entity. You will be subject to the Hotels Terms & Conditions for all Reservations booked by Fleur De Lis Spa on your behalf.
  • Any meals ordered, which is not part of your treatment, must be settled directly with the hotel.
  • Kindly note that bookings on weekends, public holidays or peak seasons will require a deposit.
  • All bookings which are longer than 2 hours, or booking for 3 or more people, will require a deposit.
  • Please note that late arrivals will be billed in full whilst reduced treatment time will apply.

Spa Etiquette

  • Please be punctual for your appointment and arrive early.
  • Please feel free to give your therapist feedback. Let her know if you have any special needs or disabilities so that your visit is comfortable.
  • Please keep in mind that you are in a professional spa environment and will receive the treatment/ spa service you booked for.
  • You may communicate your preferences during treatments so that adjustments can be made.
  • Please be considerate and ensure that your cell phone is not on so that you, and the other clients, can enjoy the peaceful experience.
  • Please do not leave children unattended for safety reasons.
  • Tips are optional.
  • Please do not bring food/ refreshments into the treatment area.

Terms & Conditions for Specials and/or Group Packages

  • All clients have to attend on the same day at the same time.
  • In the case of 3 people attending at once, clients will be treated in 1 or 2 rooms, whichever is available. If separate rooms are requested, the single person price and not a group price will apply.
  • A maximum of 9 people can booked in at once for any ‘Book for 3 & Pay for 2 Packages’.
  • Packages and prices can be changed by the spa without notice.
  • Sale items are always valid until stocks last.

Terms and Conditions for Gift Cards/Vouchers 

Redeemability: Gift vouchers are not valid during peak seasons, public holidays, or long weekends.

Vouchers can be redeemed at any branch, but certain treatments/packages are only available at specific branches and on specific days. Please contact us for details (e.g., midweek promotions are redeemable only midweek).

Please note: Weekends are considered peak times, and we recommend booking in advance to secure your spot

Peak Season Dates for 2026:
* 13th to 16th Feb 2026
* 20th March to 8th April 2026
* 24th April to 4th May 2026
* 7th to 14th May 2026
* 12th to 17th June 2026
* 3rd to 6th July 2026
* 26th June to 20th July 2026
* 27th June to 21st July 2026
* 7th to 10th August 2026
* 23rd Sep to 6th Oct 2026
* 27th to 30th November 2026
* 9th December to 13th Jan 2027

Voucher Validity: Standard vouchers are valid for 3 years from the date of purchase (excluding overnight/accommodation vouchers).

Overnight/accommodation vouchers are valid only at the advertised price and until the advertised end date. If the price increases after purchase, the voucher holder will need to pay the difference.

Pricing and Value: Vouchers do not have a monetary value for treatments or packages. If prices increase, the holder must pay the difference.

Usage Rules: Vouchers must be redeemed in one visit and cannot be split, transferred, or carried over.

A maximum of 4 vouchers can be booked at once.

Vouchers are not redeemable for cash.

Cancellations and Expiry: Voucher bookings cancelled more than twice will result in the voucher been claimed as a cancellation fee.

Expired vouchers cannot be redeemed.

Other Important Notes: Vouchers are the holder’s responsibility; lost vouchers cannot be replaced.

All bookings are subject to availability. Please contact us to secure your booking.

Loyalty Terms and Conditions-General

  • Kindly note that all benefits are valid only after your first visit.
  • Benefits are only awarded to profiles with valid email addresses.
  • Each coupon is on valid according to its specified terms.
  • Benefits are subject to change without prior notice from the spa.
  • Only one loyalty benefit to be redeemed per visit.
  • Each loyalty benefit comes with its own terms and conditions.

Loyalty Terms and Conditions- Spa Discounts

  • The 25% Off Morning Discount excludes peak seasons, long weekends and public holidays.
  • Both the 5% or 25% discounts exclude accommodation and buffet packages.
  • Both the 5% or 25% discounts exclude already discounted packages or treatments.

Loyalty Terms and Conditions- Spa Points

  • Loyalty coupons are valid Monday to Thursday, excludes peak seasons & public holidays.
  • All coupons are subject to availability.
  • Please note that coupon treatments cannot be altered or split.

Loyalty Terms and Conditions- Referral Benefit

  • Kindly note that referrals must be done via the referral link on the clients profile, the profile used to refer, must have a sales history & be an active loyalty profile with spend.
  • The referred person must be a new customer with no existing profile or visits.
  • The complimentary 3000 points will be awarded after the referred person makes their first purchase, at the spa, for any spa package.
  • Kindly note that this is automatic process and points cannot be added manually if a client does not follow the referral link.

Loyalty Terms and Conditions- Birthday Benefit

  • Birthday coupons are only awarded to active loyalty profiles, which have sales/invoices.
  • In order to qualify for birthday coupons, you must log onto your profile on our website & fill in your birthday.
  • The Birthday coupon 25% Off Coupon is valid for 3 months upon receiving the coupon.
  • Please note that this coupon is valid for one use only.
  • Please note that this coupon is valid for only 1 or 2 people. When booking for 2, both to attend on the same day & time.
  • When you book for a single person; the 25% is deducted off the entire invoice, products included.
  • When you book for a couple; the 25% is deducted off 1 couple’s treatment & any add-on that the couple has.
  • Not applicable to group bookings.
  • Kindly note that accommodation and buffet packages are not included.
  • Valid 7 days a week.
  • Birthday coupons can be used to purchase a gift voucher but are subject to all standard birthday terms

Loyalty Terms and Conditions- Midweek Tuesday Benefit - 3 for 2

  • Valid for the promotion day only.
  • 3 for 2 is given on 2 pre selected packages ie pay for 2 people & bring in 3 people.
  • 3 People to be treated in 1 spa treatment room.
  • 3 for 2 on products- Excludes all Supplements 

Loyalty Terms and Conditions- Midweek Wednesday Benefit - 20% Off

  • Valid for the promotion day only.
  • Kindly note 20% OFF applies to pricelist items only, excludes packages and add ons.

Loyalty Terms and Conditions- Midweek Thursday Benefit -Spin to Win/Spin the Wheel

  • Valid for the promotion day only - if an appointment is moved the complimentary treatment does not apply anymore. .
  • Invoiced treatment and the complimentary treatment must be done on the same day. No complimentary treatments will be carried over to another visit.
  • Only valid when paying cash, card or EFT.
  • Spin the Wheel does not apply to voucher bookings.
  • Valid when booking Spa Packages only - excludes waxing.
  • Excludes Holidays and Peak Seasons.
  • Please note that this does not apply to daily or weekly specials which are already discounted or have Free add-ons.