4,000
Points
Complimentary Back, Neck
& Shoulder Massage
Enjoy a relaxing 30-minute Back, Neck & Shoulder Massage for one person.
At Spa Durban, we believe every spa visit should bring you a little closer to your next treat!
With our loyalty programme, you earn points every time you spend on qualifying spa treatments. Save your points and exchange them for complimentary spa experiences, from relaxing massages to couples treatments.
The more you treat yourself, the more rewards you can enjoy!
R1 = 1 Point
Benefit 1
Earn Spa Loyalty Points
Every R1 Spent = 1 Loyalty Point!
- Earn 1 loyalty point for every R1 spent on qualifying spa treatments and services.
- Earn points at participating Fleur De Lis Spa, VHI Spa and Orchid Day Spa branches.
- Your points continue to grow until you're ready to claim a complimentary spa reward.
- There is no limit to how many loyalty points you can accumulate.
- View your points balance and available rewards on your loyalty profile.
- Receive updates when you earn points and unlock new rewards.
Benefit 2
Complimentary Spa Treatments
Turn Your Loyalty Points Into Relaxation!
Earn Points and Claim from the Benefits Below
Complimentary Back, Neck
6,500
Points
Complimentary Full-Body
Swedish Massage
Treat yourself to a relaxing 60-minute Full-Body Swedish Massage for one person.
10,000
Points
Complimentary Couples
Swedish Massage
Enjoy a 60-minute Full-Body Swedish Massage for two people, treated together in a couples treatment room.
15,000
Points
Enjoy a relaxing spa experience for two people, including:
A 60-minute Full-Body Swedish Massage and a 30-minute Foot Massage each
How to claim your reward
Once you've earned enough points, simply log into your loyalty profile, select your preferred complimentary treatment and click Claim Reward.
- 1 Log in Log into your loyalty profile.
- 2 Select Select your preferred complimentary treatment.
- 3 Claim Click Claim Reward.
Your points will be deducted when you confirm your reward, and any remaining points will stay on your profile.
Complimentary rewards are valid Monday to Thursday, excluding public holidays, long weekends and designated peak seasons. Bookings are subject to availability.
Benefit 3
Birthday Reward – 25% Off
Your Birthday Deserves a Little Extra
Celebrate your special day with 25% off a qualifying spa treatment or package.
- Receive a personalised birthday coupon by email when you qualify.
- Enjoy 25% off a qualifying spa treatment or package.
- Valid for one or two people.
- Valid Monday to Sunday, excluding public holidays.
- Your birthday coupon is valid for three months from the date of issue.
- Valid for one use only.
25%
OFF
Don't Miss Your
Birthday Treat!
Make sure your correct date of birth and email address are saved on your loyalty profile so we can send you your birthday coupon.
Your birthday benefit becomes available after your first qualifying, completed and fully paid spa visit.
Loyalty Programme – Terms & Conditions
Loyalty Terms and Conditions – General
- All loyalty benefits become available only after your first qualifying spa visit has been completed and fully paid.
- A valid email address is required on your loyalty profile to receive loyalty benefits.
- Your loyalty profile can be used at participating Fleur De Lis Spa, VHI Spa and Orchid Day Spa branches.
- Only one loyalty benefit may be redeemed per booking or visit.
- Loyalty benefits cannot be combined with other loyalty rewards, birthday coupons, promotional offers, specials or discounts.
- Loyalty points and rewards cannot be transferred to another client or exchanged for cash or account credit.
- Each loyalty benefit is subject to its own terms, conditions, exclusions and availability.
- All loyalty benefits are subject to participating branch and appointment availability.
- We reserve the right to amend or withdraw loyalty benefits and programme conditions without prior notice.
Loyalty Terms and Conditions – Earning Spa Points
- You earn 1 loyalty point for every R1 spent on qualifying spa treatments and services.
- Points are calculated on the final qualifying amount paid after discounts, credits and adjustments.
- Points are awarded once your qualifying purchase has been completed and fully paid.
- Loyalty points are earned on the qualifying spa treatment portion of all packages, including kiddies' party and bridal shower packages.
- No points are earned on meals, food, buffets, refreshments or hotel accommodation.
- Points are not earned on complimentary treatments, gift voucher redemptions or refunded amounts.
- Qualifying gift voucher purchases may earn loyalty points.
- Where a qualifying purchase is refunded or reversed, the corresponding loyalty points will also be reversed.
- Loyalty points are awarded once per qualifying transaction.
- No double-points promotions or additional points multipliers apply.
- There is no maximum limit to the number of points you can accumulate.
- Points cannot be transferred between spa clients or exchanged for cash.
- Your available points balance can be viewed on your loyalty profile.
Loyalty Terms and Conditions – Complimentary Spa Rewards
- Complimentary rewards become available when you have earned sufficient loyalty points.
- You can choose any available reward for which you have enough points.
- The required points are deducted immediately when you confirm Claim Reward.
- Any remaining points will stay on your loyalty profile.
- Complimentary rewards are valid Monday to Thursday only.
- Public holidays, long weekends and designated peak seasons are excluded.
- All complimentary treatments are subject to participating branch, therapist, treatment room and appointment availability.
- Only one loyalty reward may be redeemed per booking or visit.
- Rewards cannot be combined with birthday coupons, promotional offers, specials, discounts or other loyalty rewards.
- Complimentary treatments cannot be changed, split, substituted, transferred or exchanged for cash.
- Additional treatments, upgrades or add-ons are charged separately.
- No loyalty points are earned on complimentary treatments. Points may be earned on qualifying paid upgrades or additional treatments.
- All reward bookings are subject to our applicable booking and cancellation policy.
Loyalty Terms and Conditions – 4,000 Point Reward
Complimentary 30-Minute Back, Neck & Shoulder Massage
- Requires 4,000 available loyalty points.
- 4,000 points will be deducted when the reward is claimed.
- Includes one 30-minute Back, Neck & Shoulder Massage.
- Valid for one person only.
- Valid Monday to Thursday only.
- Excludes public holidays, long weekends and designated peak seasons.
- Subject to participating branch, therapist and appointment availability.
- Cannot be split, transferred, substituted or exchanged for cash.
- Cannot be combined with other rewards, specials, promotions or discounts.
- Additional treatments and upgrades are charged separately.
Loyalty Terms and Conditions – 6,500 Point Reward
Complimentary 60-Minute Full-Body Swedish Massage
- Requires 6,500 available loyalty points.
- 6,500 points will be deducted when the reward is claimed.
- Includes one 60-minute Full-Body Swedish Massage.
- Valid for one person only.
- Valid Monday to Thursday only.
- Excludes public holidays, long weekends and designated peak seasons.
- Subject to participating branch, therapist and appointment availability.
- Cannot be split, transferred, substituted or exchanged for cash.
- Cannot be combined with other rewards, specials, promotions or discounts.
- Additional treatments and upgrades are charged separately.
Loyalty Terms and Conditions – 10,000 Point Reward
Complimentary 60-Minute Couples Full-Body Swedish Massage
- Requires 10,000 available loyalty points.
- 10,000 points will be deducted when the reward is claimed.
- Includes a 60-minute Full-Body Swedish Massage for two people.
- Both guests must attend the same branch, on the same date and at the same appointment time.
- Both guests must be treated together in the same couples treatment room.
- Valid Monday to Thursday only.
- Excludes public holidays, long weekends and designated peak seasons.
- Subject to participating branch, therapist and couples treatment room availability.
- Cannot be split into separate bookings or redeemed individually.
- Cannot be transferred, substituted or exchanged for cash.
- Cannot be combined with other rewards, specials, promotions or discounts.
- Additional treatments and upgrades are charged separately.
Loyalty Terms and Conditions – 15,000 Point Reward
Complimentary Couples Swedish Massage & Foot Massage
- Requires 15,000 available loyalty points.
- 15,000 points will be deducted when the reward is claimed.
- Includes a 60-minute Full-Body Swedish Massage and a 30-minute Foot Massage for each of the two guests.
- Both guests must attend the same branch, on the same date and at the same appointment time.
- Both guests must be treated together in the same couples treatment room.
- Valid Monday to Thursday only.
- Excludes public holidays, long weekends and designated peak seasons.
- Subject to participating branch, therapist and couples treatment room availability.
- Treatments cannot be split into separate bookings or redeemed individually.
- Cannot be transferred, substituted or exchanged for cash.
- Cannot be combined with other rewards, specials, promotions or discounts.
- Additional treatments and upgrades are charged separately.
Loyalty Terms and Conditions – Birthday Benefit (25% Off)
- Your birthday benefit entitles you to 25% off a qualifying spa treatment or package.
- You must have an active loyalty profile with at least one qualifying, completed and fully paid purchase.
- Your correct date of birth and a valid email address must be recorded on your loyalty profile before your birthday coupon is issued.
- Your birthday coupon will be automatically generated and emailed to you when you qualify.
- A birthday recorded on your profile does not automatically entitle you to the discount without a valid system-issued birthday coupon.
- The birthday coupon is valid for three months from the date of issue.
- Valid for one use only.
- Valid Monday to Sunday, excluding public holidays.
- Valid for one or two people only.
- Group bookings of three or more people are excluded.
- For two people, both guests must attend the same branch, on the same date and at the same appointment time.
- Both guests must be accommodated together in the same couples treatment room.
- The 25% discount applies to qualifying spa treatments and the qualifying spa treatment portion of packages only.
- Meals, food, buffets, refreshments and hotel accommodation are excluded from the discount.
- All birthday bookings are subject to participating branch, therapist and treatment room availability.
- Birthday coupons cannot be combined with other loyalty rewards, specials, promotional offers, discounts or coupons.
- Birthday coupons are non-transferable and cannot be exchanged for cash or account credit.
- Birthday coupons cannot be issued retrospectively where the required profile information was missing or incorrect.
- Your valid birthday coupon must be verified when booking and redeeming your birthday benefit.
Loyalty Terms and Conditions – Cancellations & No-Shows
- All complimentary reward bookings are subject to our applicable booking and cancellation policy.
- Where a booking is cancelled within the permitted cancellation period, the reward may be restored or reissued according to the applicable cancellation policy.
- Late cancellations or failure to attend an appointment may result in the reward being forfeited in accordance with the applicable cancellation policy.
- If the spa cancels your confirmed reward appointment, your reward or applicable points will be restored without penalty.
- Loyalty points and rewards cannot be manually restored or transferred without authorised approval.
- All reward claims, cancellations and restorations are recorded against your loyalty profile.
Additional Loyalty Programme Conditions
- Loyalty benefits are available only at participating branches.
- Treatment and reward availability may vary between branches.
- All complimentary reward bookings are subject to the applicable public holiday, long weekend and peak-season exclusions.
- You are responsible for ensuring your loyalty profile contains accurate contact details.
- Birthday benefits require your correct date of birth and a valid email address.
- All loyalty rewards and birthday coupons must be verified before redemption.
- We reserve the right to amend reward points requirements, qualifying treatments, participating branches and programme conditions.
- Loyalty benefits may be amended or withdrawn without prior notice.
- All spa visits and bookings remain subject to our general spa booking terms and conditions.
Thank You for Being Part of
Our Spa Family!
We love rewarding you for taking time to relax, unwind and enjoy a little self-care. Keep visiting, keep earning points and enjoy more complimentary spa treats with us!
Book Now