Our loyalty program is designed to offer complimentary treats as a token of appreciation for our clients. However, peak seasons and long weekends are critical periods for us to cover essential operational costs, which is why points cannot be redeemed during these times.

Solution: You can redeem your loyalty points Monday to Thursday, from 8 am to 9 pm, so feel free to come in after work! Additionally, you can use your SpaBacks (cashback) to discount a package or treatment and book for weekends, peak seasons, or public holidays.

Similar to our other points policies, loyalty points are offered as an incentive and are tied to specific treatments or packages. 

Solution: You can use your SpaBacks (cashback) to discount the package or treatment of your choice!

No, the person paying will receive the points.

Solution: You can split the payment into two invoices so that both individuals can receive points on their own profiles.

To reach the points tier, you need to spend the difference to unlock the tier. Once you reach the required points, the coupon will be available to use. For example, if you're short by 100 points, you can purchase any treatment or product worth R100 or more. This will unlock the loyalty coupon, which can then be redeemed. We cannot claim the coupon unless it has been unlocked. So yes you can, first pay the difference, wait for the system to sync and once the coupon is unlocked we can claim it.

We allow one change within the same cost and duration of the package. However, massages require significant energy and are part of higher-value packages.

Solution: A 2-hour body massage can be accommodated at a price of R1050 per couple for 2 hours.

Swaps must stay within the same cost and time, so this exchange isn’t possible.

Solution: However, you can add a paraffin dip for just R50. If you're a loyalty member, you can even use your SpaBacks (cashback) to pay for this add-on!

Midweek packages are considered off-peak, while weekends are peak times that are essential for us to cover costs. We offer discounts on weekdays to promote the less busy days. Weekends are typically busier.

Solution: We’re open until 9 pm, so you can still take advantage of midweek package pricing by coming in after work!

The Revitalize treatment is a midweek promotion priced at R1590, where you pay 50% less, making it R795. The spa deal, on the other hand, is R799 for 2 hours. The Revitalize treatment is 2 hours and 30 minutes, while the spa deal is for 2 hours.

Solution: You can book the Revitalize treatment midweek and enjoy the spa deal for weekends!

Yes, you can split your voucher. However, it will only be available Monday to Thursday and excludes peak seasons, long weekends, and public holidays. For a couples package, the spa room is set up once, which incurs a room cost. If you’re splitting it into two visits, there will be two room costs, and unfortunately, we can't offer this during peak times.

Similar to our other policies, holidays and weekends are considered peak times that are essential for us to cover operational costs. As a result, the balance of a package can only be used during off-peak times, such as midweek.

Solution: You can book a package for the weekend and use the balance as an add-on to enhance your experience!

The Royal Hotel is a 3-star property, and VHI Skin Spa is located in a less favorable area, which allows us to offer discounts at these locations. On the other hand, the Umhlanga and Musgrave branches are located in 4-star hotels, where operational costs are higher, making it difficult to offer the same specials.

Solution: You can book one of our deals at Royal or VHI, as they offer more cost-effective packages. Alternatively, we can check for the most affordable option at Umhlanga. Please note that cheaper options will be valid during the week and in the mornings.

The pensioner discount is meant to help pensioners save. In the past, it was sometimes misused by non-pensioners, so we’ve set clear rules.

Solution:

• If both people in the couple are pensioners, the package will be 25% off the total price.
  Example: A couples' package costs R1000. Both are pensioners, so the total is R750 (25% off).
• If only one person is a pensioner, the price will be split in half. The pensioner will get 25% off their half, and the non-pensioner will pay the full amount for their half.
  Example: A couples' package costs R1000. Each person pays R500. The pensioner pays R375 (25% off R500), and the non-pensioner pays R500.

This deal is already the lowest possible price, and there’s a minimum room cost we need to cover for each session, so splitting it into two visits is not possible.

Solution: If you’d like to split a package into two visits, consider booking one of our higher-priced packages, which allows for splitting while covering the room cost.

Our company focuses on couples' spa packages, where both clients are treated in the same room. For privacy and comfort, we do not allow male therapists in the room with female clients. Additionally, we do not offer the option for couples to be treated in separate rooms.

Single bookings are discounted at 30% because there is a minimum room cost we need to cover. For couples, the cost is divided between two people in one room, making it more cost-effective. However, for a single person, the full room cost still needs to be covered, which is why the discount is lower.

Even though all branches are under the same umbrella, each one operates differently based on its individual operating costs, which is why the packages may vary between locations.

Yes, it’s necessary to fill out the form for both individuals in order to ensure we provide the best possible treatment for each person.

The hotel/building manages the parking, and just like when you visit a shopping mall, the shops themselves don’t cover parking costs. It’s a standard practice, and the fees help maintain the parking area for all guests. We appreciate your understanding!

Unfortunately, the pool is reserved for hotel guests only. We appreciate your understanding!

No, the two people can be anyone, even friends, as long as the treatment can be done in one treatment room.

Yes, they have two options:

1. Pay for the treatment now, and it will be saved on their profile. Even though no voucher card will be issued, it will still be considered a voucher.
2. Book for a later date and pay now.

Yes, you can drop off the gift beforehand, and we’ll make sure it’s placed in the room for you.

Yes, you can swap the cake for a 15-minute foot massage.

Yes, if the branch has one available, it can be requested. However, please note that the room may feel smaller and more cramped with the divider in place. 

Solution: If you prefer more space, you can pay extra to have two separate rooms.

Yes ,We do offer the option of a single person booking a couples deal and coming in twice (Monday to Thursday, off-peak, excluding holidays and weekends), or a single person can pay 30% off for a couples' deal.

Peak season includes the hotel's high season, school holidays, long weekends, public holidays, and special days like Valentine's Day, Mother's Day, and Father's Day

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Due to the high discounted value and the commission paid to these companies, we can only honor these vouchers during the times listed on the vouchers, which are off-peak. They exclude long weekends, peak season, and public holidays. 

Solution: You can book one of our regular deals and pay an additional fee of R200 to book this for weekend

No, we have a minimum room cost that needs to be covered. The price is lower when two people are in one room and share the room cost.

Solution:

1. You can request a divider to be placed in the center of the room, should the branch have one in stock.
2. Alternatively, if you prefer separate rooms, we can look at a cost-effective single package.
3. Or each person can book the couples deal they like, pay 70% of the couples' price for a single person, and have their own single room.
4. Choose a package that includes a pedicure and foot massage, so both can share one room—one person can start with the massage, and the other can begin with the pedi, then they can swap over.

Birthday coupons are given as a way to spoil yourself with 25% off during your birthday. Due to the nature of coupons and common practice, they must have an expiration date. The birthday coupon is intended as a special birthday treat to be used during your birthday period and not as an open-ended discount.

Solution: You can use your 25% off birthday coupon to buy a voucher, which will be discounted by 25%. The voucher will then be valid for 3 years.